Privacy Policy

Effective 2026-11-11

This policy explains what information Top-Hat Framing System, LLC ("TopHat", "we") collects through www.tophatframing.com and how we use it. Questions: info@tophatframing.com or 330-931-9201.

Information you send us

When you use the contact form, email or call us, we receive what you provide, such as your name, company, email, phone number, role, jobsite location and project details. We use it to answer you, prepare quotes, provide engineering and documents, and follow up about your project. Contact-form submissions are stored in our own database on Cloudflare and delivered to us by email. Along with your message, the form records which page you first arrived on, the website that referred you (if any) and any campaign tags in the link, so we can tell which pages and sources are helpful. This is kept in your browser only for the current visit (session storage) and is sent only if you submit the form.

To block spam, the form uses Cloudflare Turnstile, which checks that the visitor is a person. Turnstile processes technical signals from your browser for that purpose only; see Cloudflare's Turnstile privacy addendum.

Analytics

We use Cloudflare Web Analytics to count page views and see which pages are useful. It does not use cookies or local storage to track you, and we see only aggregate statistics such as pages viewed, referring sites, country and device type. Our hosting provider, Cloudflare, also processes standard request data (such as IP address and browser type) to deliver and secure the site.

Third-party content

• Videos: video thumbnails load from YouTube. The video player itself loads only when you click play, using YouTube's privacy-enhanced mode; after that, Google's privacy policy applies.
• Page components: some styles, fonts and scripts load from public content delivery networks, which receive standard request data such as your IP address.
• Links: links to other sites are governed by those sites' policies.

What we do not do

• We do not sell or rent personal information.
• We do not use advertising cookies or share your information with advertisers.
• We do not add you to a mailing list unless you ask.

Keeping and protecting information

We keep inquiry and project correspondence as business records for as long as it is useful for your project, our records, or legal obligations. We limit access to people who need it to respond to you.

Your choices

You can ask us to tell you what information we hold about you, correct it, or delete it, by emailing info@tophatframing.com.

Children

This site is for businesses and building professionals and is not directed at children.

Changes

If we change this policy, we will update it here with a new effective date.